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Tickets sold are not refundable. Visitors that bought the ticket on that day need to complete the whole tour in the garden on the same day. Thus, there is nothing visitors can do if the weather were to turn bad. Next, there is no tangible product to carry home. Since this will be the first time experience for most of the visitors, they are unable to exchange their experience if it is unsatisfactory. However, by using word of mouth, it is possible to make the visitors believe that it is worth going in to the garden. Last but not least, the surroundings of the garden needs to be attractive and looks appealing to the visitors. This is to ensure the visitors that they had chosen the right place for a visit.